Being part of a community management team has been one of the most rewarding (and at times frustrating) things I have done. As all community managers know, there are some you just can't reach: they have good ideas, but always seem to be drinking from a half empty glass.
Sometimes I look through my John Hughes lens and figure that with more personal contact, they can be reached. Ultimately, I know this is not the case.
For the community managers out there, how do you reach the unreachable? When is it time to let them go?
Thank you,
Toby
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