Sometimes you win one.
This is why I help manage a community and love my job.
There are days Community Managers are consumed by complaints and negativity: times when you wonder if you are reaching people or if you can make a difference. This morning I was rewarded with an excellent read in my forum: it was a public follow up to a private conversation. I reached out to a member of my community to get a better understanding of a problem he was having; we exchanged information, had a real discussion, and did not tow the company line – I hung up the phone happy.
Back to the post.
The community member I spoke with posted a recap of our conversation. I was rewarded by knowing that I not only reached him, but his words are now positively impacting others in the community. This is the power we have as Community Managers – reach one and your message gets delivered to many.
Sometimes you win one.
Cheers,
Toby
