Goals - Is everyone aligned?

My mentor, Don Anderson, introduced me to this excellent video by Stephen Covey. You may be a manager, parent, or coach - this is a must watch and reflect.
Have you ever put together a wonderful plan for success only to be let down because of execution shortfalls? Maybe goals were not aligned or understood.

Here are questions Don asked me as well as my answers:
1. What is one thing that especially resonated with you - what’s your take away?

Regardless of planning, if goals are not properly communicated and the front lines do not understand how they (can) contribute, the goal will not be achieved.

2. What is one thing are you inspired to do differently?

Always check in to make sure my efforts and passion are aligned with the company’s goals.

3. What may be an obstacle for you in successfully achieving this one thing?

Staying focused on goals rather than fire-fighting.

Please give this a view and share your thoughts.
Cheers,
Toby

The Struggle of Community Managment

Being part of a community management team has been one of the most rewarding (and at times frustrating) things I have done. As all community managers know, there are some you just can't reach: they have good ideas, but always seem to be drinking from a half empty glass.
Sometimes I look through my John Hughes lens and figure that with more personal contact, they can be reached. Ultimately, I know this is not the case.
For the community managers out there, how do you reach the unreachable? When is it time to let them go?
Thank you,
Toby