Slow Down to Move Faster

Have you ever clicked "send" and realized there was an error in your memo or an important thought or call to action was left out of your email?  These mistakes can move you further away from your goals rather than closer to them.

"I'm under the gun."  "I want to be first to market."  "I need to beat my competition to the punch."  All of these things show passion and drive, but without planning and attention to detail, your message will be lost.

A quick, but funny example:

"Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe."

Programs can identify spelling, grammar, and punctuation errors, but they cannot help you with the clarity and flow of your message.   Just like spelling, your objective and message are clear in your head and this may result in missed errors when proofreading; it is imperative you have clearly communicated your thoughts and calls to action to your audience.

You are busy, your team is busy - your boss and potential clients are certainly busy.  Do not waste their valuable time or lose that opportunity because you had such desire to be heard or first to their inbox.

Slow down to move faster.

Tough Talks

Manager, boss, parent, coach, friend, or neighbor - difficult conversations are going to happen.  The worst thing to do is to not have them and hope the situation or problem will correct itself; it won't.  

Do not fear the conversation: prepare your facts, figure out how you will deliver the message, set aside time for the conversation, then have it.  Treat the employee, vendor, child, or partner with respect, give them time to respond and give feedback.  Ensure you are both on the same page before the conversation ends.

You may both learn something.

Don't fear complaints - embrace them

These Big Companies Are Abandoning Twitter And Facebook For Customer Service

Good morning all,
The link above take you to a piece in Business Insider.  As I read it, the thoughts started flowing and I kept asking myself why?
Every company has needed to do more with less and streamline their organization, but Social for Customer Service helps you do just that. Even if your tweet or facebook post is not responded to right away, it is better than being on hold or navigating a phone tree.
Is this bigger than efficiency? The fear of complaints in public? If that is true, I answer the decision maker: "it is no what the customer said, but how he is responded to." I also ask: "Is the customer right and our process wrong?"
Are we too afraid to hear from those who consume our products?
Companies must learn not to fear the negatives, but learn from them, improve their product or service and create advocates.
Don't respond to the troll who howls at the moon, respond to the objective lurker who is your fan.
Looking forward to your comments.
Best,
Toby